Barnes, Cindy <br/><br/>
Creating & delivering your value proposition  managing customer experience for profit 
Barnes, Cindy; Blake, Helen; Pinder, David 
 - New Delhi  Kogan   2009 
 - 213 
<br/><br/><label>ISBN: </label>9780749460907  350 
<br/><br/><label>Subjects--Topical Terms: </label><br/>General management
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAR