TY  - BOOK
AU  - Barnes, Cindy
AU  - Blake, Helen
AU  - Pinder, David
TI  - Creating & delivering your value proposition: managing customer experience for profit
SN  - 9780749460907
U1  - 658.812 
PY  - 2009///
CY  - New Delhi
PB  - Kogan 
KW  - General management
ER  -